Frequently Asked Questions

Elan places great emphasis on achieving the right balance between daily food intake and the need for dietary supplements in special circumstances. To obtain optimal results, all of our products are scientifically tested and monitored to ensure vitamins and minerals are precisely tailored to your needs.

Elan meets all requirements and European regulations for dietary supplements. Elan products are manufactured in the Netherlands in accordance with the Dutch Pharmacy Standard (NAN) and Good Manufacturing Practice (GMP).

All Elan products are crafted with the utmost care. Should you have any questions, please feel free to contact Elan by sending an email to:

elanproducts@lawmed.co.uk

Elan’s medical professionals are ready to assist you. Elan will do everything possible to handle and respond to your inquiry as quickly as possible.

Payment options

Elan offers the following payment options:

Delivery

When your order is dispatched, an automated email will be sent to the email address you specified when making your order, containing tracking details so you can monitor the progress of your package. Please make sure you inform us if you have not received your order within 5 working days from dispatch. Our Delivery Information page is part of these Terms & Conditions – please do not confirm your order without first having read it for details of dispatch and delivery time scales. Please note that orders of bulk/trade goods may be subject to a different dispatch time scale; please contact us if you need clarification about how long your order will take. By paying the shipping & handling fees for your order, you are agreeing that they are fair and appropriate for your order. For delivery timescales, please see our Delivery Information page. Our couriers will always endeavour to update tracking with the latest information, allowing you to follow the progress of your parcel. Please note that on occasion unforeseen circumstances beyond our control may lead to delays to the information stated on tracking. If you order has been delivered outside of the timescales listed on our delivery information page, please contact us and we will be happy to help to investigate further with the courier.

If your item has been delayed in the post, the course of action required depends on which postal method was chosen.

Return

At Elan, you may return any ordered product to Elan without giving a reason within 15 days free of charge.

Return is free of charge

In the unlikely event that you are not entirely satisfied with Elan’s product or its delivery, you may return any unopened and undamaged packaging to us up to 15 days after receipt. We will bear the cost of returning a product. For a return notification, please contact Elan at: elanproducts@lawmed.co.uk.

After the return notification, we will send you the necessary details for returning the product. It is important that you leave your own address details in the box or envelope so that we can trace who the returned parcel belongs to. We will refund the amount paid within five working days of receiving the returned parcel. You will always receive a confirmation of this by e-mail.

Legal warranty

All products sold by Elan are covered by the legal guarantee. A legal guarantee means that a product must do what you, as a consumer, can reasonably expect of it. We ask you to handle the product with care during the reflection period. For health protection reasons, we cannot take back opened products. In the unlikely event of a defect, you will of course receive a replacement or be entitled to a refund.

Changes

Change your order

Have you placed an order but unexpectedly something has not gone quite right? Please contact Elan at: elanproducts@lawmed.co.uk, and we will make every effort to adjust your order to your requirements. If it is no longer possible to adjust or stop an order? Then you may always return the order to us free of charge within 15 days.

Change address or personal details

In ‘My account’, you can easily change your data under the tabs ‘Account information’, ‘Billing address’ and ‘Delivery address’. In addition to your address and personal details, you can also indicate here whether you wish to receive Elan’s newsletter.

Complaints procedure

Elan is committed to ensuring that you, as an Elan customer, are completely satisfied with your order and its delivery. In the unlikely event that you are not completely satisfied, we would therefore be happy to solve the problem together with you.

Send an e-mail with your question or complaint to: elanproducts@lawmed.co.uk and you will receive a substantive response to your question or complaint within one working day.