Complaints procedure

Elan is committed to ensuring that you, as an Elan customer, are completely satisfied with your order and its delivery. In the unlikely event that you are not completely satisfied, we would therefore be happy to solve the problem together with you.

By e-mail

Send an e-mail with your question or complaint to: [email protected] and you will receive a substantive response to your question or complaint within one working day.

By post

Send a letter with your question or complaint to: 

Elan Products C/O Lawmed Ltd.
Walton Lodge
Bridge Street
Walton-On-Thames
Surrey. KT12 1BT.

Get a substantive reply back within 10 working days by post.

Disputes committee

Should Elan and you be unable to find a suitable solution together, the dispute can be submitted to the Disputes Committee. As a consumer, you can submit your complaint against Elan via:

https://www.degeschillencommissie.nl/consumenten/

It is also possible to submit the complaint to the Dispute Commission via the European ODR Platform.

Core values Elan

• 
  Quality
  High-quality food supplements
• 
  Scientific
  Dosage based on latest scientific findings
• 
  Good compatibility
  Product improvements are made on a continuous basis to achieve an optimal tolerance for our customers, in doing so we listen to the voice of the customer
• 
  Afforable
  More affordable than comparable food supplements and free shipping over £75
• 
  Service
  Customer satisfaction and excellent service are at the heart of Elan. Reliable delivery, payment in secure environment, and easy online ordering via: www.elan-products.co.uk